FAQ

📸 by Luiza Lukova

  • Shipping Timeframe: 5-10 Business Days

    Every item I send out is meticulously handcrafted by me personally. This process involves crafting, designing, labeling, stamping, and carefully packaging your order for shipping. Handcrafted items inherently require a bit more time to create, ensuring they meet the highest quality standards.

    We are not responsible for any delays caused by USPS or UPS

    Overall:Customers will receive a shipping confirmation email once the label is created for their order. We use our labels and packing slips for order processing. The label creation indicates that we are preparing your order for shipment. Once your order has been shipped, you will receive status updates via email.

  • Email me and let’s chat 💬 : onyaenaturals@Gmail.com

    Questions to prep for:

    Concrete Candle
    Vessel only ?
    The Quantity
    Which Color
    Wick option: Cotton or Wooden
    Scent or Unscented
    Time Frame

    Keep in mind the process of creating concrete vessels take time. Please reach out a few weeks or months in advanced if you have a large order request of 30+

  • When you place an order for one of our concrete candles, we start crafting it from scratch. This approach eliminates the need for mass production and excessive inventory, ensuring that each candle is created with care and attention to detail.

  • At this time:

    U.S & Canada

  • If you wish to return an item, please do so within 5 days of the order.

    In the unfortunate event that you receive a damaged item, please contact me within 5 days of receiving your order. To expedite the resolution process, kindly send me an email containing the following information:

    Your order number.

    A clear photograph of the damaged item.

    Once you provide proof of the damaged item, I will promptly arrange for a replacement to be sent to you. Your satisfaction is important to me, and I am committed to resolving any issues swiftly and effectively.

  • No. Concrete is porous, which means it can absorb liquids. It’s not suitable for drinking or eating out of.

  • Yes, feel free to email me at onyaenaturals@Gmail.com with your inquiry. Please allow me 3-5 business days to respond

  • Yes! I make the vessels and pour the candles. All made by hand